A “trouble ticket” style system for an entire company to start new tasks and assign them to others.
- LDAP Integration with company server synchronizing all active user accounts allowing the entire company to participate
- Trouble Ticket System allowing all company members to create new tickets and assign them to others
- Transparency within organization to see when ticket were being worked on
- Notifications – Users were able to assign themselves to a ticket for noticfications when a comment was added or ticket completed
- Ticket macros allowing agents to automatically comment and close ticket in one click
- Activity log tracking showing all actions across the system with who and when the action took place
- CodeIgniter, MySQL, PHP, Foundation (Zurb), LAMP